Returns & Exchanges

At Caracole, we take pride in the craftsmanship of our home furnishings and want you to be completely satisfied with your purchase. If a piece does not meet your expectations, you may initiate a return within 30 days of delivery for a refund or exchange.

1

Initiate Your Request

Contact our concierge team or log into your account portal to submit a return authorization request with your order number and reason for return.

2

Prepare for Pickup

Ensure the item is in its original condition and securely repacked in its original shipping materials to prevent damage during transit.

3

Schedule Transportation

For oversized furniture pieces, our white-glove logistics partner will contact you to schedule a convenient window for professional pickup and inspection.

4

Receive Your Refund

Once the item is received and inspected at our warehouse, we will issue a refund to your original payment method, minus applicable restocking fees.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing